PRIVACY POLICY

Intellectual Property: The Site and its original content, features and functionality are owned by Decorative Lighting and Display Pty Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

Content, photos, company terminology, videos, time lapse and guides are the property of Decorative Lighting Company. These cannot be utilised for publication unless specific permission has been given in writing.

Decorative Lighting Company reserves the right to pursue litigation towards companies and/or party that utilise protected content.

Decorative Lighting Company uses and protects any information that you supply us when you use this website.

Decorative Lighting Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Decorative Lighting Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 30 October 2017.

What we collect:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather:

  • Decorative Lighting Company will not sell your information to other third-party companies.
  • To understand your needs and provide you with a better service
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for customer feedback
  • We may use the information to customize the website according to your interests.

Security: Decorative Lighting Company are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites: Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@decolight.com.au.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting, you may change your mind at any time by writing to or emailing us at info@decolight.com.au.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

1.0 Warranty

1.1

Subject to the conditions of warranty set out in the clause 1.2 And 1.3 Decorative Lighting & Display PTY LTD warrants that if any defect in any workmanship of Decorative Lighting & Display PTY LTD  becomes apparent and is reported to Decorative Lighting & Display PTY LTD within thirty (30) days of the date of delivery (time being of the essence) then Decorative Lighting & Display PTY LTD will either (at the Decorative Lighting & Display PTY LTD’s sole discretion) replace or remedy the workmanship. Thereafter the workmanship of failed product is at the customer’s cost for labour and machine hire to remove.

1.2

Decorative Lighting & Display PTY LTD will warrant the product for a period of twelve (12) months from the date of purchase against total failure.  In the event of a light string failing, Decorative Lighting & Display PTY LTD will replace the strings (or the entire product) free of charge subject to receiving the receipt of the failed product at our business office and inspection of products returned to headquarters.  The replacement of the failed product does not include any de-installation or installation work, or any equipment hire that may be required.

1.3

The conditions applicable to the warranty given by clause 14.1are:

(a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:

(i) Failure on the part of the Client to properly maintain any Goods; or

(ii) Failure on the part of the Client to follow any instructions or guidelines provided by Decorative Lighting & Display
                      PTY LTD; or

(iii) Any use of any Goods otherwise than for any application specified on a quote or order form; or

(iv) The continued use of any Goods after any defect becomes apparent or would have become apparent to a
      reasonably prudent operator or user; or

(v) Vandalism

(vi) Damage to (or uncharacteristic movement of) the tree, building or structure on which the goods are installed

(vii) Vehicle collision or any outside agency striking the product.

(viii) Fair wear and tear, any accident or act of God.

(b) The warranty shall cease and Decorative Lighting & Display PTY LTD shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without Decorative Lighting & Display PTY LTD’s consent.

(c) In respect of all claims Decorative Lighting & Display PTY LTD shall not be liable to compensate the Client for any delay in either replacing or remedying the workmanship or in properly assessing the Client’s claim.

(d) Full replacement applies on all light bulbs and/or LEDs failing on a light string. This warranty does not cover products with 20% or less of the total bulbs or LEDs not emitting light.

1.4

The warranty on any product supplied by Decorative Lighting & Display PTY LTD is subject to the product being installed and operated in conditions compliant with the IP (International Protection) rating of the product. Note some products have different IP ratings for separate components.  The customer is responsible for ensuring each component is operated in conditions suitable to the rating of that component.

1.5

For Goods not manufactured by Decorative Lighting & Display PTY LTD, the warranty shall be the current warranty provided by the manufacturer of the Goods. Decorative Lighting & Display PTY LTD shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

1.6

The conditions applicable to the warranty given on Goods supplied by Decorative Lighting & Display PTY LTD are contained on the “Warranty Card” that will be supplied with the Goods on request and/or included with tender document.

1.7

In the case of second hand Goods, the Client acknowledges that he has had full opportunity to inspect the same and that he accepts the same with all faults and that no warranty is given by Decorative Lighting & Display PTY LTD  as to the quality or suitability for any purpose and any implied warranty, statutory or otherwise, is expressly excluded. Decorative Lighting & Display PTY LTD shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.