Festoon Lighting - FAQS

Please find below commonly asked questions, if we have not answered your question please don’t hesitate to contact us.

How do I Power my Festoon Lighting System?

Our festoon lighting system is powered using a 24 volt transformer that features a standard 10 amp plug –as an example this is the same plug end you would use for a toaster or phone charger.

How do I set my Festoon Lighting System up?

Our festoon lighting system features connectable pieces that plug into each other to create your desired length. Each festoon lighting purchase from us, receives a free festoon use guide which has all the information you need to know to set up your own festoon lighting system. In short, we recommend the following quick tips: 

  1. line up your festoon lighting system along the ground at the location you wish to set it up overhead.
  2. Plug your 24 volt transformer into a plug outlet and connect your festoon lighting system to it.
  3. Screw in your festoon bulbs (globes) while it is on the ground, once the festoon bulb is lit, you do not need to over tighten the globes, once the globe is emitting light and is secure, move on to the next socket.
  4. Once all bulbs (globes) are in place you can then install your festoon lighting system overhead – we recommend the use of cable ties.

As a note with large festoon lighting system installations, make sure you use a support system to reduce any unnecessary strain on the electrical cabling – you can find more information on this in our festoon use guide which comes with every purchase from us.

What type of bulbs (globes) does my Festoon Lighting system use?

ES27 24Volt LED bulbs. Our LED bulbs are shatterproof and AC/DC thus they are also dimmable and we sell dimmers as a useful add-on

Is my Festoon Lighting System 24 of 240 Volts?

We only supply 24 Volt transformers and 24 Volt bulbs (globes), but our festoon lighting system can run on 240 volts. With the right expertise our system can be transitioned into a 240 volt system, please contact our team if you need more information on this at 07 5575 5070

Can I use my festoon lighting system outside?

Our festoon lighting system has an outdoor factor of IP44; this is defined as weather proof in standard Australian conditions.

How can I best contact a person to talk to about my festoon lighting system?

We are a national supplier of premium quality festoon lighting systems and other lighting systems, Call us at 07 5575 5070 or email us at info@decolight.com.au

My festoon lighting system isn’t working, what can I do?

Download our DIY troubleshooting Festoon lighting table here or contact us at 07 5575 5070 or email us at info@decolight.com.au

How safe is my festoon lighting system?

Our festoon lighting system is 24 volts which in electrical standards is deemed as extra low voltage. The risk of electrocution from our festoon lighting system is extremely unlikely – we stake our reputation on it.

Our festoon bulbs (globes) are shatterproof and will dent rather than shatter making it perfect for hospitality and areas with plenty of people.

Our festoon bulbs (globes) use modern LED technology which is low bearing on the environment and also poses no risk for personal use or big events.

Is my festoon lighting system waterproof?

Our festoon lighting system has an outdoor factor of IP44; this is defined as weather proof in standard Australian conditions.

Do I need an electrician to set up my festoon lighting system?

Our festoon lighting system is rated as extra low voltage (24 volts) and has no requirement for any tickets / certificates to undertake a personal installation. One of our friendly reps can offer you pointers on installation or complete an installation on your behalf (South-East Queensland only).

Contact our team for information on installing your festoon lighting system at 07 5575 5070

How long can my festoon lighting system extend?

Our festoon lighting system can extend as far as your transformer allows, the festoon use guide with your festoon purchase will indicate how much distance/metres of festoon it will power. If you are unsure, contact our team at 07 5575 5070

What is the warranty on my festoon lighting system?

Our festoon lighting system has a limited one year warranty – we can offer more information regarding our warranty terms on request at 07 5575 5070 or info@decolight.com.au

What are your top three tips for best using my festoon lighting system?

Need more information about our Festoon lighting Belts, Bulbs, & Droppers? Please contact us on 07 5575 50 70 or email us at info@decolight.com.au for the latest solutions for all your decorative festoon lighting belts, bulbs, and droppers for commercial, retail, event or private use.

Solar Fairy Lighting - FAQS

Please find below commonly asked questions, if we have not answered your question please don’t hesitate to contact us.

Where do I need to position the panel?

For best output for solar panels the panel needs to be north facing to receive full sun for 5 to 7 hours a day

I want to light a tree where should I place the panel?

The panel needs to be in full sun for 5 to 7 hours, any shading on the panel from plants or buildings will impair the performance of the panel

Can I use any rechargeable battery in my panel?

No you must use the correct energy storage sized battery or the performance of the panel will be impaired. Please note the aHm size of the battery you have in the panel.

Do I need to clean the panel?

Yes it pays to wipe the panel clean as often as u are able, the frontal panel is glass so water on cloth is the best.

The panel has stopped working, what do I do?

A simple test to see if the batteries have expired is to place regular batteries in the panel and cover the panel so the lights will come on.

If the lights come on then replace the batteries, disconnect the panel from the lights and charge in full sun for 48 hours before connecting to the lights again.

How long will the batteries work?

Up to 500 charges ( approximately 15 months)

Do your Solar Fairy lights, systems, kits and accessories have warranties?

All items have a 12 month conditional warranty. All warranty claims must have the product returned to our warehouse for inspection